Strategic Processes

Strategic Management (DE)

Code Procedure Approval
DE-01 P1 Strategic planning and development 21/04/2015
DE-02 P1 Monitoring and measurement
Annex 1: Indicator File
Annex 2: Indicator Request
Annex 3: Indicators Dashboard
21/04/2015
DE-03 P1 Management Review System
Annex 1: Management Review System Report
21/04/2015

Quality management and continuous improvement (MC)

Code Procedure Approval
MC-02 P1 Complaints, Suggestions and Congratulations Management
Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
Annex 2: Complaints, Suggestions and Congratulations Answers Format
21/04/2015
MC-05 P1 Users satisfaction
Annex 1: Annual plan for the users satisfaction evaluation
Annex 2: Data sheet
21/04/2015

 

Key Processes

Academic Management (AC)

Code Procedure Approval
AC-0104 P1 Entry and Admission 28/07/2016
AC-0201 P1 Enrolment 28/07/2016
AC-0401 P1 Issue of Certificates 28/07/2016

Teaching (DO)

Code Procedure Approval
DO-0101 P1 Design, verification, modification and accreditation of official degrees 28/07/2016
DO-0102 P1 Degrees monitoring and improvement 19/05/2014
DO-0103 P1 Degree suspension and termination 19/05/2014
DO-0201 P1 Teaching planning and development
Annex 1: Template to perform the Centre Coordination Actions Report
21/04/2015
DO-0202 P1 Degrees promotion
Annex 1: Protocol to elaborate the Promotion Plan
21/04/2015
DO-0203 P1 Student Orientation
Annex 1: Guidelines for the design of the Mentoring Action Programme

19/04/2015
DO-0204 P1 External Academic Internships Management 19/04/2015
DO-0205 P1 Mobility Management 19/04/2015
DO-0301 P1 Public information and accountability 19/04/2015

 

Support Processes

Staff Management (PE)

Code Procedure Approval
PE-01 P1 Administrative and Service Staff Management XX/XX/201X
PE-02 P1 Academic Staff Management XX/XX/201X

Purchases Management and Supplier Evaluation (CO)

Code Procedure Approval
PA-08 Services Management 30/10/2008

Document Management (XD)

Code Procedure Approval
XD-01 Documents Control
Annex 1: Model of flow diagram and symbology
09/07/2014
XD-02 Registers Control 09/07/2014

Infrastructure and Work Environment Management (IA)

Code Procedure Approval
PA-07 Material resources Management 30/10/2008